At Alote.io, we strive to ensure a seamless and satisfactory experience for all our users. This refund policy outlines the guidelines and procedures regarding refunds for transactions made on our platform using Alote Dollars (AD).

Refund Eligibility:

Refunds are only applicable in cases where a mistaken transfer occurs to our designated bank account for Alote Dollar (AD) transactions. 

Mistaken Transfer:

• A mistaken transfer is defined as a payment made to our bank account without corresponding Alote Dollar (AD) transactions being successfully completed on the Alote.io platform.

Refund Process:

If a mistaken transfer is made to our bank account, please follow these steps to request a refund:

• Contact our live chat support and initiate a complaint with the financial department or admin regarding the mistaken transfer.
  
• Provide all necessary details, such as the date and time of the transaction, the amount transferred, and any other relevant information to help us process your refund.
  
• Our financial department will verify the details provided and confirm the mistaken transfer.
  
• Upon verification, we will process a refund to your Alote.io account in Alote Dollars (AD), equivalent to the amount of the mistaken transfer.
  
• The refund will be credited to your Alote.io account within 3-5 business days.
  

Refund Currency:

• Refunds will be issued in Alote Dollars (AD), where 1 AD is equivalent to 1 USD.

Non-Refundable Scenarios:

• Refunds will not be provided for transactions involving legitimate Alote Dollar (AD) transfers for services provided or used on the Alote.io platform. 

Policy Updates:

• Alote.io reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website.

By using the Alote.io platform, you acknowledge and agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please contact our support team through live chat or email at [email protected].